Forum Discussion

Homer's avatar
Homer
Helpful | Level 7
3 years ago

Backup stuck

My backup has been stuck at 99% complete for days. How do I get it to complete?  
desktop
Dropbox Backup
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Have you seen any difference after updating your bandwidth settings? 

 

Also, have you always had issues with running Dropbox and OneDrive on your device at the same time, or is this something that changed after a recent update?

Homer's avatar
Homer
Helpful | Level 7
3 years ago

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the extra screenshot! 

     

    If possible, can you please temporarily unlink OneDrive from your computer, and let me know if the desktop app completes syncing now? 

     

    There may be an issue indeed with Dropbox and OneDrive overlapping, so I’d like to make sure that this isn’t the reason why your backup can’t complete.

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