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DoctorBashir's avatar
DoctorBashir
Helpful | Level 7
5 hours ago

After Uninstall, many DB driver files remain on system.

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Application Affected
Uninstall
Device
Asus H670-PRO MB
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
(Unknown)

Question or Issue
While examining the system log I see two errors related to DbxSvc which I've found is a DropBox service. To troubleshoot the issue, I uninstalled DropBox. But to my surprise, the DbxSvc service is still installed and running. I have stopped and removed the service but the drives still reside on my system. I want a complete uninstall so I can perform a clean install.

What is the cause and solution to these errors? What is the supported way to remove this leftover debris from my system, including all registry junk?

The errors I am encountering are:
The DbxSvc service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

A timeout was reached (45000 milliseconds) while waiting for the DbxSvc service to connect.

The driver files are residing in the following folders:
C:\Windows\System32
C:\Windows\System32\drivers
C:\Windows\System32\SecureBootUpdates
C:\Windows\System32\DriverStore\FileRepository\
C:\Windows\WinSXS

Plus a huge number of Registry Keys.

Error Messages
Uninstall
windows
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