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blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc.
If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.
I've tried the lastest version - 24.4.17 and all I get is a blank screen. I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.
Anybody have this issue? Any solution for this?
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
Thatâs correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isnât complete, so the âinvisible fieldsâ for email and password can be clicked there.
Even after you login and get past the tour page, youâre still going to experience sporadic behavior and syncing, since the underlying problem remains and hasnât been resolved.
Aside from the above troubleshooting for the VPN etc, Iâd personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, thereâs little you can do from your endâŠ[This thread is now closed. If you have a similar or new question, you can ask here.]
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- my concern is that dropbox has auto camera upload on my iphone which i love and need for work. does one drive have simple quick camera uploads for iphone? i think not
I'm not sales person for One Drive. But my iphone allows for uploading photos to one drive. Download it, its free. You can try it for yourself. Thats what I did before I made the switch. Also if you have office 365 it comes with 1TB of storage for free.
- Jay
Dropbox Community Moderator
