Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Crasvox's avatar
Crasvox
New member | Level 1
9 months ago
Solved

Print screen not saving screenshots on Windows 11 23H2

Old laptop with Win 10, press print screen and it saves the screenshot in my screenshot folder no problem.

New laptop has Win 11 on it.  I disable the Use Print Screen to open screen capture in the OS keyboard settings, I have the save screen shots directly option toggled on in dropbox/backup settings.   I have turned it off and on, I have killed the dropbox app and restarted it.  Still doesnt work.    

Any plans to fix this issue?  Kind of a big deal been using this feature for years and if it no longer works this might force me to use a different solution for my cloud needs.

desktop
windows
  • Crasvox's avatar
    Crasvox
    9 months ago

    Never mind, it was OneDrive's similar feature that was interfering.  Once I disabled that Dropbox saved screenshots again as normal.

3 Replies

  • Crasvox's avatar
    Crasvox
    New member | Level 1
    9 months ago

    Never mind, it was OneDrive's similar feature that was interfering.  Once I disabled that Dropbox saved screenshots again as normal.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi Crasvox, thanks for messaging the Community.

    This information should help other users who might be experiencing similar issues.

    Enjoy your week ahead!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi Crasvox, I am glad to see you figured out your issue. Thanks for coming back and letting us know and hey, welcome to the Dropbox Community 😁. 

    I am Theresa a Community Manager here at Dropbox HQ 👩‍💻. You might see me buzzing about the Community, I love to hear all about how our members use Dropbox on the daily 🙌. 

    If you are open to sharing your Dropbox story,  please let me know. 

    T 😺 (Dropbox Community Manager) 


About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!