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blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc.
If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.
I've tried the lastest version - 24.4.17 and all I get is a blank screen. I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.
Anybody have this issue? Any solution for this?
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
Thatās correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isnāt complete, so the āinvisible fieldsā for email and password can be clicked there.
Even after you login and get past the tour page, youāre still going to experience sporadic behavior and syncing, since the underlying problem remains and hasnāt been resolved.
Aside from the above troubleshooting for the VPN etc, Iād personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, thereās little you can do from your endā¦[This thread is now closed. If you have a similar or new question, you can ask here.]
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- Jane
Dropbox Staff
I first had the "Dropbox Setup (Not Responding)" issue. I followed the advice of reinstalling dropbox, but this time using the download link provided after I logged in. After installation and a two restarts, dropbox was logged in.
However, the tray icon panel was just blank white. I could click things by guessing their location, so it was a User Interface issue.
I installed Microsoft .NET Framework 4.6.2 on my Windows 7 installation and violia, the User Interface appear properly!Thank you for your solution
I fixed this problem. Dropbox is working well
Please Dropbox team fix this problem. It is a small bug for longtime, bug is black screen ( in my case, I remote to my PC via Remote Desktop).
Excellent solution.
We updated video drivers from control panel.
Signin now visible.
- I did the same, guys, and it worked.
Thank you very much indeed for the tip. - thanks. this enabled me to link my account (windows 7, exactly the same problem - blank box). no change to anti-virus or firewall needed
I understand the issue. I'm one like you before. After spending few hours, here is the method that works perfectly to sync the files to the computer when the login page goes blank. So, as a YouTuber, I have made a video on the same. Check it and thank me later :)
Dropbox Login Blank Screen (Solved)
Hope this one helps.
Ticket 5901904
Been struggling with this for over a month now.
Rest IE to default. Added dropbox.com as a Trusted Site.
Video drivers updated. Yes.
Did the Open GL varible. No change
Repaired .Net 4.7
No AV and Firewalls are off.
Been messing with compatiblity settings this afternoon.
App is set with Vista SP2 and run as admin.
The screen appears now but I can't type in it. The Google button works, forgot password link works. But the Email, Password and Sign In fields do not.
If I turn off compatiblity options and run normally I get the blank screen. Fix your app Dropbox.
- Jane
[Added 28 Sep 2017] If you are not using Gmail for Dropbox but actually have one, I guess (not personally tried though) you can change your email to Gmail (https://help.dropbox.com/account/change-email), log in, and change the email back?
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Here may be a solution for someone using Gmail as their login email (https://help.dropbox.com/desktop-web/google-sign-in).
I reinstalled Dropbox in my laptop about a month ago when Dropbox cannot start normally after updated to some new version. After the reinstallation I cannot login because of the blank set up window. I've tried different solutions but none of them worked. Disabling firewall and antivirus didn't work; I've tried all historical stable versions and some beta versions; the Tab-username-Tab-pwd or mouseover trick didn't work; occasionally the normal set up window showed up but I cannot type in anything. Today I suddenly realized that the "Sign in with Google" option may work.
The normal set up window should look like this: http://bit.ly/2wXPMGn. Now referring to this normal set up window, click the corresponding area of "Sign in with Google" in your blank set up window. A web page will pop up allowing you to sign into Dropbox with your Google account. Follow the instructions and you will be taken back to the blank set up window again which will in fact look like this (captured from http://bit.ly/2f3pYo7, 3'17").
There is an "Advanced settings" in the bottom of this window where you can customize the location of your Dropbox folder; unfortunately, you may not be able to do this if you still have a blank window. Now if you are installing Dropbox on a new computer, close this blank window and Dropbox will sync to the default location. If you already have a Dropbox folder in another location, and you don't want to repeat downloading all these files, you can refer to this post http://bit.ly/2w6grDM but I will suggest you doing it VERY VERY carefully, otherwise you may end up having numerous conflicting files like I did.
Hope this helps.
