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ddefailly's avatar
ddefailly
Explorer | Level 4
8 years ago
Solved

Blank login screen with newly-installed Dropbox on Windows 10

Hi  After installing Dropbox (Dropbox 58.4.92 Offline Installer) and launching it I am stuck with a blank 'Set Up Dropbox' screen, unable to provide credentials. Main screen says 'Waiting to be lin...
desktop
Setting up the apps
windows
  • Jane's avatar
    Jane
    8 years ago
    Hey ddefailly, thanks for reaching out to us on our Forum with this detailed description & all the troubleshooting you’ve done on your own so far! 
     
    Now I understand that you may need some additional assistance, as you’ve already devoted some time in order to tackle this issue & for that reason I’d like to have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end, so as to check your configuration & work with you towards a fix.
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again & I’ll be awaiting your next reply!
jbassett's avatar
jbassett
New member | Level 2
8 years ago

Hello Jane


So far I have uninstalled DropBox, Shut Down the PC, restarted PC and reinstalled DropBox using the offline installer link you provided. Antivirus was disabled during this reinstallation process.


Reinstall completed successfully and the "Set Up Dropbox" dialog window appeared, but it is corrupted (either shows as black or contains other artifacts).


I have tried minimizing the window and then showing it again but it is still corrupted so the username/password/sign-in buttons cannot be seen.


I have tried the sign-in procedure both on my work Internet connection and my home Internet connection.


Regards


Jason

jbassett's avatar
jbassett
New member | Level 2
8 years ago

Hello Jane

Just a quick update, I have managed to sign-in to DropBox by guessing my way through the sign-in screen (which I cannot actually see due to being either black or otherwise corrupted).  I referred to the same screens on another working computer to help.

It at least shows that it is just the graphical elements which are at issue, rather than the actual functionality.

Perhaps this will help with producing a fix.

Also please note that I tried resetting the IE browser so see if that would help with the graphics issue, as this did resolve a similar issue with Skype sign-in in the past.  Alas, it did not resolve he issue with DropBox.

Regards

Jason

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