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Palosanto's avatar
Palosanto
Helpful | Level 6
3 years ago

Cannot connect to Dropbox during desktop installation

Hello, I'm running a PC with windows 8.1.  Dropbox has been running fine for years Today I had to uninstall dropbox and when I tried to reinstall it, (after cleaning up de leftovers). I got stuck o...
  • Palosanto's avatar
    Palosanto
    3 years ago

    I found the problem ...
    The screen saying "Upgrade to Plus"  that appears after signing in during installation, draws the attention to the offer to upgrade and I didn't realize that above that it was saying that I had reached the number of devices allowed.   I had a couple of old devices, I removed them and I was able to complete the installation.
    Thanks for trying to help but maybe add that situation to your list of things to try 🙂

    Juan