Forum Discussion
Cannot connect to Dropbox during desktop installation
- 3 years ago
I found the problem ...
The screen saying "Upgrade to Plus" that appears after signing in during installation, draws the attention to the offer to upgrade and I didn't realize that above that it was saying that I had reached the number of devices allowed. I had a couple of old devices, I removed them and I was able to complete the installation.
Thanks for trying to help but maybe add that situation to your list of things to try 🙂Juan
Hey Palosanto, thanks for bringing this to our attention.
Connection issues usually have to do with some kind of security app you might have, like an antivirus, a firewall, etc.
Do you have any of those apps and does it help when you temporarily disable them?
Keep me posted.
Hanna,
Like I said I read all the posts and suggestions for hours. Antivirus is disabled, firewall permissions are correct, I've even disable with the same result.
This is a real problem ...
The only thing closer to a solution is in this post, go to page 6 at the bottom, but this was done with a Mac, I have a PC and I don't know how to do the same
- Walter3 years agoDropbox Staff
Hey Palosanto, sorry to jump in, but could you send us a screenshot of where exactly you're getting stuck on the desktop app and how it looks in your system tray?
Thanks a bunch!
- Palosanto3 years agoHelpful | Level 6
After installing and logging in, I skip the offer to "Upgrade to Plus" and I land in the blue spinning logo forever.
In the taskbar, the icon is gray and hovering over it displays the attached text.- Palosanto3 years agoHelpful | Level 6
This is a real problem, what am I supposed to do!
I really need help here ...
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