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Forum Discussion
Palosanto
3 years agoHelpful | Level 6
Cannot connect to Dropbox during desktop installation
Hello, I'm running a PC with windows 8.1. Dropbox has been running fine for years Today I had to uninstall dropbox and when I tried to reinstall it, (after cleaning up de leftovers). I got stuck o...
- 3 years ago
I found the problem ...
The screen saying "Upgrade to Plus" that appears after signing in during installation, draws the attention to the offer to upgrade and I didn't realize that above that it was saying that I had reached the number of devices allowed. I had a couple of old devices, I removed them and I was able to complete the installation.
Thanks for trying to help but maybe add that situation to your list of things to try 🙂Juan
Walter
Dropbox Staff
Hey Palosanto, sorry to jump in, but could you send us a screenshot of where exactly you're getting stuck on the desktop app and how it looks in your system tray?
Thanks a bunch!
Palosanto
3 years agoHelpful | Level 6
After installing and logging in, I skip the offer to "Upgrade to Plus" and I land in the blue spinning logo forever.
In the taskbar, the icon is gray and hovering over it displays the attached text.
- Palosanto3 years agoHelpful | Level 6
This is a real problem, what am I supposed to do!
I really need help here ...- Megan3 years agoDropbox Staff
Hi Palosanto, one more thing I'd like to ask.
When you download the app through our website, are you signed into your Dropbox account online?
In case you're not, can you try to sign in on the web, and then go through the same installation process to see if that does the trick for you?
- Palosanto3 years agoHelpful | Level 6
Same result and I'm right in my account online open in my browser ... 😡
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