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Hoa Mai's avatar
Hoa Mai
Explorer | Level 3
3 months ago

Cannot log in and use the Dropbox desktop app on macOS Sonoma 14.7.8

I am using Dropbox on my MacBook Air. It was working normally, but a few days ago I upgraded my OS to macOS Sonoma 14.7.8 and since then I have not been able to log in or sync Dropbox on my Mac. I ...
desktop
Install
Mac
Hoa Mai's avatar
Hoa Mai
Explorer | Level 3
3 months ago

Hannah​ I was able to use Dropbox normally until I upgraded macOS. After that, I couldn’t sign in anymore. I uninstalled and reinstalled Dropbox several times, but it still didn’t work. The dropboxinstaller.dmg file does not install Dropbox at all, and when I use the full installer (Dropbox 232.4.5926.dmg), the installation finishes but I still cannot sign in.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for the update and the screenshots.

    Can you please try these steps to see if they help?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Hoa Mai! Are you still unable to sign in to your desktop app, following the update? 

    If yes, can you try the steps Hannah suggested, and let us know what happens?

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