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Forum Discussion

Hoa Mai's avatar
Hoa Mai
Explorer | Level 3
3 months ago

Cannot log in and use the Dropbox desktop app on macOS Sonoma 14.7.8

I am using Dropbox on my MacBook Air. It was working normally, but a few days ago I upgraded my OS to macOS Sonoma 14.7.8 and since then I have not been able to log in or sync Dropbox on my Mac. I ...
desktop
Install
Mac
Jdcroston's avatar
Jdcroston
New member | Level 2
3 months ago

It did start after I updated from Monterey to Sonoma.  I have tried the offline installer.  The regular installer fails to download/connect in order to download.  I have tried on multiple networks, I have no anitvirus installed, and the firewall is off.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for sending over more info! I can see in our system that you were able to chat with our support team in the meantime, and our agent will forward your request to our specialized team. 

Please keep an eye out for any updates in the same email thread; one of our advanced agents will contact you there (I’ve also left them an internal note on your behalf).

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