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djcopnkr69's avatar
djcopnkr69
Helpful | Level 5
8 months ago
Solved

Cannot sign in to Dropbox desktop app on new Windows laptop

I'm having trouble getting Dropbox to work on a customers device. It's a brand new Win11 laptop.  They have a business-subscription with several seats, of which they are the administrator. I can lo...
desktop
windows
  • Megan's avatar
    Megan
    8 months ago

    Hey djcopnkr69! Let's try something different.

    Can you create a new user profile on your OS, and try to install the Dropbox app via our offline installer instead?

    Let me know how it goes!

djcopnkr69's avatar
djcopnkr69
Helpful | Level 5
8 months ago

I appreciate the quick reply.

The Laptop has no antivirus other than windows defender and no VPN. The App works on other devices in the same network.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey djcopnkr69! Let's try something different.

Can you create a new user profile on your OS, and try to install the Dropbox app via our offline installer instead?

Let me know how it goes!

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