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Forum Discussion
Can't delete Dropbox folders; they reappear after deletion
I've tried to delete a few folders in my Dropbox, but every time I do they reappear shortly after I delete them. Shortly as in, I don't have time to go to the trash folder on my computer or the delet...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the update here, TheSavannahTribune, and happy new year!
It's also possible that this is caused by some kind of 3rd party add-on or integration on your browser; can you check to see if that's the case?
If not, let me know and I can send you an email, so we can look further into this.
Hi Hannah,
I checked the 3rd party apps and extensions and nothing monitors files or would restore deleted files automatically.
- Jay
Hi TheSavannahTribune, it does sound like something on your various computers is preventing the folder from being deleted.
If you quit the Dropbox desktop application on all machines, and then delete the folder, does it reappear?
I quit on all machines, delete the folder, and it reappears immediately.
I tried adding a file to one of the folders, then deleting the whole folder to see if it would reappear. The folder reappeared, but the file is deleted.
There is another folder that has a folder inside. The main folder has nothing inside except this folder and the internal folder is empty. When I check the version history, it's saying that my computer is restoring the folder, but there is no app/extension that should affect this.
I deleted other folders in the same area today and they deleted completely.
There's no reason that I can find for these random folders to not delete when other ones will.
- Jay
As the folder reappears when the Dropbox desktop application is no longer running, then you have a program on your machine that is restoring the folder.
Try quitting all open applications on all your machines, and then try deleting the folder.
Also, could you copy and paste screenshots showing the folder location and the events as they appear on the events page, while hiding any personal information?
