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cmulliga's avatar
cmulliga
Helpful | Level 5
5 years ago
Solved

Can't delete Dropbox from my Mac OS because it says it's open but it's not

Hi Jane,   I've tried all the steps posted, including the re-install with the most recent installer and deleting all previous versions.  When I try to delete the Dropbox app from the finder menu,...
desktop
Mac
Setting up the apps
  • cmulliga's avatar
    cmulliga
    5 years ago

    Hi, I was referring to Jane's thread re: Dropbox downloads let me see if I can find a direct link.  I thought I replied directly to it and it would tag her.  I resolved the issue by eventually deleting all versions of the Dropbox.exe installer except the most recent manual one, which finally enabled me to open the app.  I thought I had gotten them all, but apparently there was one outstanding.  Here is the link to the thread--the issue has been resolved and I can now access the app and adjust my backup preferences, etc.: https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Actual-Desktop-app-won-t-open/td-p/372093

     

    Thanks for pointing out that I hadn't actually linked to the correct thread. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi cmulliga, thanks for messaging today!

Could you clarify which thread you are referring to here, in order to be able to assist further?

I assume that quitting the application from the menu bar at the top of the screen isn't helping to quit the app?

Any other info or screenshots would be helpful!
cmulliga's avatar
cmulliga
Helpful | Level 5
5 years ago

Hi, I was referring to Jane's thread re: Dropbox downloads let me see if I can find a direct link.  I thought I replied directly to it and it would tag her.  I resolved the issue by eventually deleting all versions of the Dropbox.exe installer except the most recent manual one, which finally enabled me to open the app.  I thought I had gotten them all, but apparently there was one outstanding.  Here is the link to the thread--the issue has been resolved and I can now access the app and adjust my backup preferences, etc.: https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Actual-Desktop-app-won-t-open/td-p/372093

 

Thanks for pointing out that I hadn't actually linked to the correct thread. 

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