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SD91's avatar
SD91
Explorer | Level 3
3 years ago

Can't drag files to the Dropbox folder, red line when I try to.

My drag feature has stopped working. A red circle appears with a red line across it. This has only happened over the weekend. Its a basic plan with only 74mb space used so not a storage issue.   ...
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Chris_J's avatar
Chris_J
Icon for Super User alumni rankSuper User alumni
3 years ago

Hello SD91

Thanks for reaching out to us in the Community

 

several questions I have.

  1. when you stated drag feature is not working, are you talking about dragging a file into Dropbox?
  2. Are you using a Dropbox Client or are you using a Web Interface (Browser)?
  3. These are the icon on files that Dropbox uses, click here: https://help.dropbox.com/sync/sync-icons  are any of these what you see?
  4.  Is it possible that the OS you are using is displaying the red icon with red line?
  5. what OS are you using?

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