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SD91's avatar
SD91
Explorer | Level 3
3 years ago

Can't drag files to the Dropbox folder, red line when I try to.

My drag feature has stopped working. A red circle appears with a red line across it. This has only happened over the weekend. Its a basic plan with only 74mb space used so not a storage issue.   ...
desktop
SD91's avatar
SD91
Explorer | Level 3
3 years ago

Hi Chris,

1.) Yes my file will not drag to the DB folder

2.) I am using browser

3.) I do not see any of the above symbols displayed, its a red circle with a red diagonal line though it

4.) I am unsure

5.) How do I know what OS I am using

Chris_J's avatar
Chris_J
Icon for Super User alumni rankSuper User alumni
3 years ago

Thanks for responding.

 

Most people use Windows as an OS.  You are not using the Desktop client so all I know is that maybe use a different browser.  Make sure your browser is up to date (to the latest version).  If you are using an older OS older than Windows 10 then you may not have that feature anymore.  Try also rebooting your PC to see if that will fix it.

 

I believe the red icon is an OS issue not Dropbox.

Do you happen to use OneDrive also?

Click here for anything that applies to you  files have a red icon with a white slash thru it what is it 

 

so try another browser, check your OS updates and make you are updated

and reboot and let us know

  • SD91's avatar
    SD91
    Explorer | Level 3
    3 years ago

    Yes I am using windows 10 my laptop and software is less than 4 weeks old,

    Yes correct I am also using One drive

     

    I will take you advice on the following and let you know:

    so try another browser, check your OS updates and make you are updated and reboot and let us know

     

    Thank you

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