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SD91's avatar
SD91
Explorer | Level 3
3 years ago

Can't drag files to the Dropbox folder, red line when I try to.

My drag feature has stopped working. A red circle appears with a red line across it. This has only happened over the weekend. Its a basic plan with only 74mb space used so not a storage issue.   ...
desktop
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi SD91, I hope you're doing well! 

 

You mentioned that your files can't drag to the Dropbox folder, and that you're also using your browser. 

 

Just to make sure we're on the same page, do you try to move the files from your browser, within the Dropbox folder? Or do you possibly try to move content already existing to your device, in the Dropbox folder itself?

 

If it's something different, don't hesitate to let me know! If you could also attach a screenshot of the icon you mentioned, that'd be amazing.

 

Keep us posted! 

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