Forum Discussion

censilver's avatar
censilver
Explorer | Level 3
3 years ago

Can't find my PC folder in Dropbox anymore? What is happening?!?

I don't know what's going on, but I've been using Dropbox for years now, and I had it set up so that there was a folder inside my Dropbox called PC, where all my PC files where synced to in r...
Computer Backup
desktop
Dropbox Backup
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi censilver, my apologies for being a little confused. 

 

However on your responses earlier you mentioned: "no PC folder in it either", however later on you also mentioned that "Yes, that is the folder".

 

If your folder is already backed up on Dropbox's end, can you please confirm that there are no files missing inside the PC folder you can find in the Backups section?

 

Would you like to be able to access the PC folder inside the Dropbox folder on your computer like you used to?

censilver's avatar
censilver
Explorer | Level 3
3 years ago

Apologies if I confused you, allow me to attempt to clarify things:

 

Yes, the folder is theoretically in my online backup. however, the lack of a few things is bringing me trouble:

First and most importantly, as mentioned in the OP, is the fact that that folder is no longer in my Explorer files. meaning I'm not being able to properly interact with and use my PC files from inside it in my day to day usage, which I used to do.

Secondly, the fastest setting I'm finding within the Backup times is "15 Minutes"... this does not satisfy my needs. all changes to my files were being uploaded in real time before, and now I no longer see it happening.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you maybe send us a couple of screenshots of your local folders on your computer and what you're seeing locally that preventing you from accessing those files?

     

    Also, do you maybe see the "Beta" label in the top corner of your backups page online? 

     

    Let us know what you find censilver 

    • censilver's avatar
      censilver
      Explorer | Level 3
      3 years ago

      Could you maybe send us a couple of screenshots of your local folders on your computer and what you're seeing locally that preventing you from accessing those files?

       

      This is my current Dropbox folder. as you can see, there is no "PC" folder there anymore.

       


      Also, do you maybe see the "Beta" label in the top corner of your backups page online? 

      Yes, it does have a "Beta" in the title on the top of the page.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi censilver, can you double check your Backup settings via the app's preferences, to see which folders you've chosen to backup, and then compare these folders with the ones you have locally on the device (outside of your Dropbox folder)?

         

        When you check your local folders, do you see any syncing icons there? 

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