Forum Discussion

censilver's avatar
censilver
Explorer | Level 3
3 years ago

Can't find my PC folder in Dropbox anymore? What is happening?!?

I don't know what's going on, but I've been using Dropbox for years now, and I had it set up so that there was a folder inside my Dropbox called PC, where all my PC files where synced to in r...
Computer Backup
desktop
Dropbox Backup
windows
censilver's avatar
censilver
Explorer | Level 3
3 years ago

Could you maybe send us a couple of screenshots of your local folders on your computer and what you're seeing locally that preventing you from accessing those files?

 

This is my current Dropbox folder. as you can see, there is no "PC" folder there anymore.

 


Also, do you maybe see the "Beta" label in the top corner of your backups page online? 

Yes, it does have a "Beta" in the title on the top of the page.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi censilver, can you double check your Backup settings via the app's preferences, to see which folders you've chosen to backup, and then compare these folders with the ones you have locally on the device (outside of your Dropbox folder)?

 

When you check your local folders, do you see any syncing icons there? 

  • censilver's avatar
    censilver
    Explorer | Level 3
    3 years ago

    Hello, I was checking the settings and all I see is this



    As mentioned in a previous post, this is not what it used to be, and it does not solve my problem.

    And no, my local folders have no sync icons on them

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi censilver, can you clarify the Dropbox version you're using on your device? 

     

    Also, is the app up-to-date? On a previous screenshot, I can see a folder called "Backups", have you checked in there for your PC folder? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!