Forum Discussion

Shelski's avatar
Shelski
New member | Level 1
2 years ago

Can't open Dropbox on new macOS Sequoia 15.2 - it does't respond and closes

I've downloaded the latest Software version for Mac Os. I Install, and try to open from apps and then menu bar. Dropbox does not respond then closes. Tried a complete uninstall reinstall and same thi...
desktop
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for bringing this to our attention, Shelski.

Did you manage to sign in to the app at all, or is it not even allowing you to do that?

Can you try a more advanced reinstall, to see if that helps?

Keep me posted!

  • Shelski's avatar
    Shelski
    New member | Level 1
    12 months ago

    I’ve tried all of the above. Not working. Now when I click the app, it loops opening the Dropbox site on my default browser indefinitely until I close the program. Is Dropbox compatible with Mac 15.2 sequoia?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey Shelski, it should be compatible, yes.

      You can try to uninstall using these steps. If you come across any issues while doing that, let me know. 

      Also, you mentioned that you can't access our website either. Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains?

      • Shelski's avatar
        Shelski
        New member | Level 1
        12 months ago

        To be Clear:

        I am on a mac Version 15.02

        I uninstalled as recommended on the website for mac uninstall

        I reinstalled this download. "Dropbox 214.4.5217.dmg"

        Upon open, the dropbox app repeatedly opens the dropbox website in 5 second intervals to install drop box on the mac. Then when I try to install, the app says it is no longer open. The loop of events goes on infinetly.

        I try to turn off System Settings>General>Login items & extensions, and dropbox turns it back on by its self.

         

         

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