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Shelski's avatar
Shelski
New member | Level 1
12 months ago

Can't open Dropbox on new macOS Sequoia 15.2 - it does't respond and closes

I've downloaded the latest Software version for Mac Os. I Install, and try to open from apps and then menu bar. Dropbox does not respond then closes. Tried a complete uninstall reinstall and same thi...
desktop
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey Shelski, it should be compatible, yes.

You can try to uninstall using these steps. If you come across any issues while doing that, let me know. 

Also, you mentioned that you can't access our website either. Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains?

Shelski's avatar
Shelski
New member | Level 1
12 months ago

To be Clear:

I am on a mac Version 15.02

I uninstalled as recommended on the website for mac uninstall

I reinstalled this download. "Dropbox 214.4.5217.dmg"

Upon open, the dropbox app repeatedly opens the dropbox website in 5 second intervals to install drop box on the mac. Then when I try to install, the app says it is no longer open. The loop of events goes on infinetly.

I try to turn off System Settings>General>Login items & extensions, and dropbox turns it back on by its self.

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Shelski. As a test, can you try to install a previous version of the Dropbox app instead and let me know if you face the same behavior/message?

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