Forum Discussion

hookem's avatar
hookem
Explorer | Level 3
8 years ago

Can't See Dropbox in File Explorer

I installed Dropbox on a Windows 10 PC and can access my account via a browser but can't see it in the File Explorer.  What do I need to do to be able to have my Dropbox account with the associated f...
desktop
Install
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hi there, could you check if the Dropbox icon appears in the system tray near the clock? Is it white, grey or with some other overlay on it?
 
Also, make sure you not installing the mobile version of the app from the Windows store.
 
To be certain, trying installing the app again using this link.
 
Let me know how it goes!
  • hookem's avatar
    hookem
    Explorer | Level 3
    8 years ago

    The icon in the system tray has a white background.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      If it has a white background, with a blue Dropbox logo, then you’re running the Windows store app.
       
      This version doesn’t actively sync files and no Dropbox folder is created.
       
      Could you try installing the full desktop application as per my previous message?
    • hookem's avatar
      hookem
      Explorer | Level 3
      8 years ago

      I ran the installer from your link (it appears to be the same .exe that I ran before a couple of times) and it said that it finished ok but I still can't see a 'Dropbox' folder listed on File Explorer.  Any ideas how to get it to show up there so that I can use it locally?

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 years ago
        During the installation, you should have had an option to sign in to your account. Did that occur? Is it possible that the Dropbox icon is hidden behind the 🔼 icon?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!