Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

tbox's avatar
tbox
New member | Level 2
4 years ago
Solved

Can't set passcode on mobile app

I have an Android phone (Android 12) and installed Dropbox on my phone and the app is not allowing me to set a passcode. I click the slider to enable passcode and it prompts me for passcode and then ...
account access
Mobile
security
Setting up the apps
  • Nancy's avatar
    Nancy
    4 years ago

    Hey tbox, welcome to our forum!

     

    Can you send me the app version that your Dropbox app is running on your phone? 

     

    Also, I’d like you to clear the app’s cache via its settings and reinstall it on your device, before trying to set a passcode again. 

     

    Let me know how this goes.

tbox's avatar
tbox
New member | Level 2
4 years ago

Thanks for your reply Nancy.

 

I am using version 280.2.2 of the app and I did as you suggested. That seems to fix the problem for me.

 

Thanks again!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

That’s great to hear, tbox!

 

If you need anything else, I’ll be around the forum.

 

Cheers!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!