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calvinhouse's avatar
calvinhouse
Explorer | Level 4
12 months ago
Solved

Files in Mobile Apps Not Syncing

I saved some files into the Dropbox file on my PC. Two hours later they have not shown up in my account at dropbox.com nor in the apps on my iPad and my Android phone. How can I fix this problem?

  • Have you checked if Dropbox is running on your PC? 

     

    What does it say if you mouse over its icon on the status bar?

7 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    12 months ago

    Have you checked if Dropbox is running on your PC? 

     

    What does it say if you mouse over its icon on the status bar?

  • calvinhouse's avatar
    calvinhouse
    Explorer | Level 4
    12 months ago

    I started Dropbox up and the files appeared in the other applications. Does this mean that I should start Dropbox each time I log into my PC? Is there a way to keep it running?

     

    Thanks very much.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    12 months ago

    Dropbox needs to be running to sync. It should auto start up unless you've altered this. 

     

    Possibly worth reinstalling and seeing what happens? www.dropbox.com/downloading 

  • tonyusna60's avatar
    tonyusna60
    Helpful | Level 5
    11 months ago

    I have a similar issue - I uploaded pictures from my Android phone to my Dropbox on my phone. They show up online but NOT IN my Win 11 computer Dropbox.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago

    tonyusna60 wrote:

    I have a similar issue - I uploaded pictures from my Android phone to my Dropbox on my phone. They show up online but NOT IN my Win 11 computer Dropbox.


    Have you followed the advice already given? I.e. made sure its running on your computer

  • tonyusna60's avatar
    tonyusna60
    Helpful | Level 5
    11 months ago

    I reinstalled Dropbox and the problem disappeared. Thanks.

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