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tbox's avatar
tbox
New member | Level 2
4 years ago
Solved

Can't set passcode on mobile app

I have an Android phone (Android 12) and installed Dropbox on my phone and the app is not allowing me to set a passcode. I click the slider to enable passcode and it prompts me for passcode and then ...
account access
Mobile
security
Setting up the apps
  • Nancy's avatar
    Nancy
    4 years ago

    Hey tbox, welcome to our forum!

     

    Can you send me the app version that your Dropbox app is running on your phone? 

     

    Also, I’d like you to clear the app’s cache via its settings and reinstall it on your device, before trying to set a passcode again. 

     

    Let me know how this goes.

marvf's avatar
marvf
Explorer | Level 4
3 years ago
OK. Here's the issue now. If you log out of the program while the passcode is set, then when you log in again the passcode is off as expected. However when you try to set it you can't. So I have to delete the data and the cache and then I am able once again to enable the passcode . It seems that logging out with the passcode on creates an issue for the program and that it thinks the past code is still present even though it is turned off. So one must delete the data and the cache in order to get back to the initial condition allowing the passcode to be set.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thank you for sharing your findings from playing around with this, marvf.

 

If you have issues in the future, please make sure to let us know.

 

Have a great day!

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