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Dan47's avatar
Dan47
Explorer | Level 4
4 years ago
Solved

Can't start Dropbox

I'm getting an error message that Dropbox can't start on my Mac (running macOS Monterey). I tried an advanced reinstall of Dropbox to no avail. Here's the error text. Any help would be so appreciated...
desktop
Error Messages
Mac
Setting up the apps
  • Megan's avatar
    Megan
    4 years ago
    Hi Dan47, let's see what we can do about this! 

    Can you please try out these steps and let me know how they work out for you? 

    Keep me posted!
noobneedshelp's avatar
noobneedshelp
Explorer | Level 3
4 years ago

Apologies in advance - I have so little experience with computer stuff that I'm not even sure which board this should go on. I recently moved from a Dell laptop tp a MacBook Air. I signed into dropbox on the Mac and could see all my files so thought I was good to go. Discovered today that others who use my shared folders can't see the docs I've added. 

 

I usually go to Finder and access my dropbox there. When I click on the dropbox icon in the taskbar I get this message:

 When I click OK the window vanishes. When I click on the link I get a box of data I don't understand.

 

 Not sure what to do or where to go from here?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Ehi Dan47 p & michele_b99 , sarei felice di aiutarti!

     

    Puoi fare clic sul collegamento ipertestuale blu e inviarmi il registro degli errori completo, così posso analizzarlo e inviarti i passaggi successivi?

     

    Se la tua app non si aggiorna, è per questo che gli altri non vedono le tue modifiche. Modifichi i file utilizzando l'app desktop o il sito Web?

     

    Grazie mille.

     

    PS: ho incluso una versione tradotta automaticamente della mia risposta, per @michele_b99. Ci scusiamo per eventuali errori che potresti trovare.

    ---

     

    Hey noobneedshelp & michele_b99, I'd be happy to help! 

     

    Can you click on the blue hyperlink, and send me the full error log, so I can analyze it and send you the next steps? 

     

    If your app isn't updating, that could be why others don't see your changes. Do you edit the files using the desktop app, or website?

     

    Thanks a bunch.

     

    PS: I've included an automatically translated version of my response, for michele_b99. Apologies for any mistakes you might find. 

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