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Can't start Dropbox
I'm getting an error message that Dropbox can't start on my Mac (running macOS Monterey). I tried an advanced reinstall of Dropbox to no avail. Here's the error text. Any help would be so appreciated...
Ciao,
io ho lo stesso problema ma sul pc HP con installato windows 11 home a 64bit
come posso risolvere?
Grazie
cliccando sulla stringa in blu mi compare questo:
bn.BUILD_KEY: Dropbox
bn.VERSION: 143.4.4161
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: dabd3e21-4a30-419f-a221-31953c1de4d6
pid: 12496
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.583.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.583.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\adyfa\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\adyfa\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\adyfa\\Dropbox'
real_path='C:\\Users\\adyfa\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\143.4.4161\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\143.4.4161\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\adyfa\AppData\Local\Temp
TEMP: C:\Users\adyfa\AppData\Local\Temp
tempdir: 'C:\\Users\\adyfa\\AppData\\Local\\Temp'
real_path='C:\\Users\\adyfa\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 832, in wrapper
File "dropbox\client\main.pyc", line 6666, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 313, in _wrapped
File "dropbox\client\main.pyc", line 6200, in _init_components_for_account
File "dropbox\client\main.pyc", line 6124, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 218, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 262, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 258, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 191, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 216, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 528, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 134, in __init__
File "desktop\extensions\nucleus\nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Marking Nucleus cache directory as ignored |>> Opening xattr |>> Opening ADS |>> ACCESS_DENIED |>> Permission denied"
- Nancy
Dropbox Community Moderator
Ciao AdeleFab, spero che tu stia bene!
Se non hai un account Basic gratuito con più di 3 dispositivi collegati, puoi provare invece una reinstallazione avanzata e farmi sapere se il problema è stato risolto?
Fammi sapere come va.
-------------
Hi AdeleFab, hope you’re doing well!
If you’re not on a free Basic account with more than 3 devices linked, can you try an advanced reinstall instead, and let me know if the issue is resolved?
Let me know how this goes.Io ho un account basic con 3 dispositivi connessi.
Ho provato a fare una reainstallazione ma continua a comparire lo stesso msg di errore.
PS. cosa intendi per reinstallazione avanzata?
Scusa il ritardo ma non avevo ricevuto la notifica della tua risposta, anzi grazie.
Adele
- MeganCiao AdeleFab e giuliavargiu!
Suggerirei di seguire entrambi questi passaggi per eseguire una reinstallazione avanzata del dispositivo.
Inoltre, Giulia, l'icona che hai postato sopra non sembra essere correlata a Dropbox. Forse hai altre app di terze parti sul tuo dispositivo?
Tienimi aggiornato sui risultati.
---
Hi there, AdeleFab & giuliavargiu!
I'd suggest that you both follow these steps in order to perform an advanced re-install of the device.
Also, Giulia, the icon you posted above doesn't seem to be a Dropbox related one. Maybe you have any other third-party apps on your device?
Keep me posted on the results.
Buonasera, qualcuno può aiutarmi? Ho installato dropbox su windows11 ma non riesco ad avviarlo.....come posso risolvere? Non mi compare nessun messaggio di errore, lo vedo fra le applicazioni ma poi non si apre.
Fino ad un paio di giorni fa funzionava, poi è comparso questo simbolo (sembra una scatolina marrone) accanto ai file e non sono più riuscita nè ad aprire nè a sincronizzare i file su dropbox. Quindi l'ho disinstallato e reinstallato ma niente 😕
