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Dan47's avatar
Dan47
Explorer | Level 4
4 years ago
Solved

Can't start Dropbox

I'm getting an error message that Dropbox can't start on my Mac (running macOS Monterey). I tried an advanced reinstall of Dropbox to no avail. Here's the error text. Any help would be so appreciated...
desktop
Error Messages
Mac
Setting up the apps
  • Megan's avatar
    Megan
    4 years ago
    Hi Dan47, let's see what we can do about this! 

    Can you please try out these steps and let me know how they work out for you? 

    Keep me posted!
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Ciao AdeleFab e giuliavargiu!

Suggerirei di seguire entrambi questi passaggi per eseguire una reinstallazione avanzata del dispositivo.

Inoltre, Giulia, l'icona che hai postato sopra non sembra essere correlata a Dropbox. Forse hai altre app di terze parti sul tuo dispositivo?

Tienimi aggiornato sui risultati.

---

Hi there, AdeleFab & giuliavargiu!

I'd suggest that you both follow these steps in order to perform an advanced re-install of the device. 

Also, Giulia, the icon you posted above doesn't seem to be a Dropbox related one. Maybe you have any other third-party apps on your device? 

Keep me posted on the results.
AdeleFab's avatar
AdeleFab
Explorer | Level 4
4 years ago

Carissima,

 

ho provato la reinstallazione avanzata ma non è cambiato nulla ahimè

😞

 

continua a comparire il messaggio di errore con quanto segue:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 144.4.4491
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: dabd3e21-4a30-419f-a221-31953c1de4d6
pid: 13564
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.541.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.541.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\adyfa\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\adyfa\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\adyfa\\Dropbox'
real_path='C:\\Users\\adyfa\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\144.4.4491\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\144.4.4491\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\adyfa\AppData\Local\Temp
TEMP: C:\Users\adyfa\AppData\Local\Temp
tempdir: 'C:\\Users\\adyfa\\AppData\\Local\\Temp'
real_path='C:\\Users\\adyfa\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 840, in wrapper
File "dropbox\client\main.pyc", line 6649, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 311, in _wrapped
File "dropbox\client\main.pyc", line 6183, in _init_components_for_account
File "dropbox\client\main.pyc", line 6107, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 218, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 261, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 258, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 246, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 219, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 531, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 134, in __init__
File "desktop\extensions\nucleus\nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Marking Nucleus cache directory as ignored |>> Opening xattr |>> Opening ADS |>> ACCESS_DENIED |>> Permission denied"

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Ciao AdeleFab!

     

    Andrebbe bene se ti contattassi via e-mail in modo da poter approfondire ulteriormente la questione?

     

    ----

     

    Hi AdeleFab!

     

    Would it be okay for me to reach out via email, in order for us to have a closer look into this?

  • AdeleFab's avatar
    AdeleFab
    Explorer | Level 4
    4 years ago
    Assolutamente si,
    Anzi grazie mille
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Nessun problema, AdeleFab!

     

    Ti ho appena inviato un'e-mail così possiamo dare un'occhiata più da vicino a questo insieme.

     

    Ci vediamo lì!

     

    ---

     

    No worries, AdeleFab!

     

    I just sent you an email so we can have a closer look into this together.

     

    See you there!

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