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Forum Discussion

organik's avatar
organik
Helpful | Level 6
3 years ago
Solved

Can't update to file provider version

M2 MacBook Air Sonoma 14.1   Dropbox asks about the update, I start the process.  When it gets to the "give dropbox permissions" part, dropbox already has permissions set, I click OK...dropbox im...
desktop
Install
Mac
Setting up the apps
upgrades
  • organik's avatar
    organik
    3 years ago
    I realized there was already a Dropbox folder in CloudStorage, so I deleted that and tried the install again. It worked, no crash. Everything working fine now. I know old Dropbox would warn and rename existing folders, this version crashes.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, organik.

 

Can you also confirm that Dropbox has full disk access? Is that already done?

organik's avatar
organik
Helpful | Level 6
3 years ago

Dropbox does have full disk access.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the confirmation, organik.

     

    Would you mind switching off the "early releases" option here and then reinstalling the app through this link?

     

    Let me know how it goes.

    • organik's avatar
      organik
      Helpful | Level 6
      3 years ago
      I realized there was already a Dropbox folder in CloudStorage, so I deleted that and tried the install again. It worked, no crash. Everything working fine now. I know old Dropbox would warn and rename existing folders, this version crashes.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for keeping us in the loop, organik, we really appreciate it.

         

        I'm happy to see that your issue is now resolved.

         

        If you need anything else, please let us know.

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