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Capture limited to 120 minutes now
I've noticed Capture is now limited to 120 minutes. Is there a way to increase this? I'm not going to share Capture with people for an extra 20 minutes when we're already paying for Dropbox. If this ...
Hi there!
Youcef from the Capture team here.
Capture is now available across all Dropbox plans. With Professional, Standard, Advanced, and Enterprise plans, you can record videos in 4K up to your storage limit and edit videos of any length. With Basic, Plus, and Family plans, you get up to two hours of recording time at 1080p and editing for videos under five minutes.
More details on https://blog.dropbox.com/topics/product/enhanced-workflow-tools-to-power-modern-work
Thank you very much for your patience!
YoucefDropbox
Dropbox Staff
Dropbox StaffHey Jason,
So sorry to hear that. Are you on a Dropbox Plus plan? If so, Capture has unlimited recording time in the Pro and Team plans.
You can always at anytime remove old videos from Capture (you can make a copy of them and put them on your Dropbox) and it will give you that recording time back again.
Let me know if this this works for you.
Thank you!
this is not very clear to users FYI. I had to dig in because I thought the 2-hour limit for PAYING Dropbox customers was ... vexing, to say the least. Having to invest time to learn a new aspect of the tool only to have it stop working after 2 hours is not worth the investment. If it's just a matter of moving and deleting video files, that's a different story, but your company coms need to be revised to make this clear.
Like others here, the thought of this had me thinking about canceling my Dropbox subscription - you're potentially chasing away what were loyal customers.
