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icetubMP's avatar
icetubMP
Explorer | Level 3
2 years ago

'Check “Firefox Windows” for a notification'

Dropbox password stopped working.  Reinstalled it and now I am getting the 'Check “Firefox Windows” for a notification' and yet there are no notifications.  Not a happy camper.

7 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey icetubMP, sorry to hear about this.

     

    Have you tried clearing your browser's cache or another browser since you first noticed this?

     

    If you did and still get the same message, please send us a screenshot so that we can have a visual too.

     

    Thanks!

    • icetubMP's avatar
      icetubMP
      Explorer | Level 3

      I did clear my cache etc and it did not resolve the issue.  When I go to Extensions to run the extension I get the message saying to 'Check "Firefox Windows" for a notification.  I did see somewhere in the Community to also check the Settings > Notifications and make sure that Firefox was enabled but Firefox wasn't an option.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        HI icetubMP, this is looking for a notification in another Firefox browser on a Windows device, as part of the Dropbox Passwords security. It won't send a notification on the same browser for security reasons.

         

        Did you save your recovery words from when you initially installed the Passwords extension?