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Forum Discussion

cssbz's avatar
cssbz
Explorer | Level 3
4 months ago

Clarification re sync on macOS 10.13

Hi. On July 13th, I received an email from Dropbox (my emphasis): Starting in July 2025, Dropbox will begin limiting support for macOS 10.13–10.15.  Unless you update your OS, this means you’ll b...
desktop
sync
Megane Racat's avatar
Megane Racat
Icon for Dropbox Product Manager rankDropbox Product Manager
4 months ago

Hi cssbz​, thank you for reaching out.

Let me answer your three questions:

  1. Have I been switched to a lighter version of the Dropbox desktop app?
    Not yet. Your account will transition to the lighter version of the Dropbox desktop app on August 25th. After that date, you’ll still have access to core features like syncing and sharing files, but some advanced desktop options will no longer be available.
  2. Is Dropbox planning to drop sync support on macOS 10.13?
    No. Syncing and sharing files will continue to work. What’s changing is that Dropbox is limiting support for macOS 10.13 (High Sierra), macOS 10.14 (Mojave), and macOS 10.15 (Catalina).
  3. If support is to be dropped, can I have a timeline?
    There is no plan at this time to end syncing support on macOS 10.13–10.15. If that changes in the future, we’ll notify you directly and provide advance notice before any impact to your ability to sync files.

I also want to acknowledge your point about inconsistent communication between the email and help documentation. Your feedback is very helpful — we’re working on making this clearer so it’s easier for customers to understand what’s changing.

Thank you again for your loyalty and for sharing your feedback with us.

Best,
Megane

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