Forum Discussion

ab303's avatar
ab303
Helpful | Level 5
3 years ago

CloudStorage Folder on Mac - Duplicate Dropbox Folders

I have recently updated Dropbox to the latest version (v172.4.7555) whereby the location of my Dropbox folder has moved to the 'CloudStorage' folder within Library on Mac OS (Ventura 13.3.1).   F...
desktop
Mac
Setting up the apps
jobo49's avatar
jobo49
Helpful | Level 5
3 years ago

I have exactly the same problem. Some files are going to the "real" Dropbox, and some to the CloudStorage folder. A mess!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi jobo49, welcome to our Community! 

 

Can you please check the exact sync status and version of the app for me? You can hover over the Dropbox icon in your menu bar with your mouse to see this info.

 

If you have any relevant screenshots, of the files as they appear on both of these paths, I'd appreciate that too.

 

Keep me posted! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions