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ab303's avatar
ab303
Helpful | Level 5
3 years ago

CloudStorage Folder on Mac - Duplicate Dropbox Folders

I have recently updated Dropbox to the latest version (v172.4.7555) whereby the location of my Dropbox folder has moved to the 'CloudStorage' folder within Library on Mac OS (Ventura 13.3.1).   F...
desktop
Mac
Setting up the apps
jobo49's avatar
jobo49
Helpful | Level 5
3 years ago

I have exactly the same problem. Some files are going to the "real" Dropbox, and some to the CloudStorage folder. A mess!

TimReid's avatar
TimReid
Helpful | Level 5
3 years ago

Yeah same thing here, this update as caused so much chaos to my workflow. I keep getting scratch disk errors because there's no space, but I don't want to delete this incase I loose data.

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to hear about this, TimReid.

     

    Has the migration finished on your computer?

     

    If you hover over the Dropbox icon in your menu bar, what's the sync status and version of the app?

     

    And what's your computer's OS version?

    • TimReid's avatar
      TimReid
      Helpful | Level 5
      3 years ago

      Hey Hannah,

       

      Sync status is 'your files are up to date' on both of my two computers. I removed all other linked devices. Both computers are on the latest Mac OS (Ventura 13.4.1)

       

      Do you think I'm free to delete the older copy?

       

      Thanks,

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Tim! Hope it’s OK to jump in. 

         

        If you open the old Dropbox folder that you see, what’s located inside it? Does it have the exact same files as the other folder?

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