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Laurie D.3's avatar
Laurie D.3
New member | Level 1
10 years ago

"Couldn't contact Dropbox servers" error message

When I try to share a folder via the Dropbox iPhone app, I get a "Couldn't Share Folder" error message that states, "No internet connection or couldn't contact Dropbox servers." However, there is no issue with the Internet connectivity. Also, when I log in to Dropbox.com to view my account, my account is empty. All of the folders and files are gone.

9 Replies

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  • jd j.'s avatar
    jd j.
    New member | Level 1

    I'm having the same problem. On safari. I tried three diff computers, and chrome as well - still can't see anything on the dropbox web site..

  • Ed's avatar
    Ed
    Icon for Dropbox Staff rankDropbox Staff

    Hi there,

    What version of the iPhone app are you using? Did it just happen once?

  • Ed's avatar
    Ed
    Icon for Dropbox Staff rankDropbox Staff

    Hi JD - you may be experiencing something different as you're on the website instead. Could you try clearing cache and then trying again?

  • jd j.'s avatar
    jd j.
    New member | Level 1

    I cleared the cache, cleared the history, re installed dropbox, tried different computers, tried different browsers, reset my modem......I've done all the "obvious" things. Turned off extensions, etc.

  • Tawna S.'s avatar
    Tawna S.
    New member | Level 1

    Does anyone know if this has been fixed or is there something you did to make it work? I can't get my videos from my iphone to my dropbox on my computer - It is urgent I get them to my video editor for my business. Thanks

  • Laurie D.3's avatar
    Laurie D.3
    New member | Level 1

    The issue resolved on its own for me. On the day I posted this issue to the forum, none of my files were visible for me on Dropbox, regardless of the device used to access Dropbox. I tried accessing my files on Dropbox via a Dell PC, an iPad, and an iPhone, but all of my folders/files were gone. However, when I tried accessing the files a few days later, the files were there. I have not had any further issues.

  • Keith C.6's avatar
    Keith C.6
    New member | Level 1

    Same problem. I need to download files from my iPhone to Dropbox. It won't connect to the server. 

  • Normand L.'s avatar
    Normand L.
    New member | Level 1

    This persistent, Error (405) "Safari can't connect to server", is THE reason I have cancelled my Dropbox Pro subscription. This is a very disturbing error and I don't feel secure.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]