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Couldn't Start Dropbox - macOS Monterey
After installing the new macOS Monterey I am getting the below error
Couldn't start Dropbox
This is usually because of a permissions error. Storing your home folder on a network share can also c...
Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
The following steps should help to resolve this behavior:
- Click on the Apple icon in the top left hand corner of your screen
- Select "System Preferences..."
- Then "Security & Privacy"
- Select the Privacy tab
- Select "Full Disk Access"
- Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
- Repeat these steps under 'Files and Folders' and 'Accessibility'
- Once you've completed this, please attempt to restart the Dropbox desktop app
If need be, a reboot of the Mac itself would also help.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey TomW3, thanks for the nudge here!
I'm afraid, we can't really say for sure why this might be happening.
However, if you already tried the steps in the hyperlinked thread and the advanced reinstall of the application and nothing worked, can I reach out to you via email?
I'd like us to look into this further.
I'm afraid, we can't really say for sure why this might be happening.
However, if you already tried the steps in the hyperlinked thread and the advanced reinstall of the application and nothing worked, can I reach out to you via email?
I'd like us to look into this further.
Thank you - It appears that a few people are having this problem. Just to clarify - I tried the 'advanced reinstall' to the best of my ability. It was clearly a 'advanced person' advanced reinstall. Reminded me of owning a computer in the 1990's - and what we had to do to make them work - day in and day out. lol.
Do I have to give you my email here in these reply boxes?
Hi,
The below steps are what resolved it for me. It seems after installing the new macOs Dropbox needs permissions to access the files. The below steps resolved it for me for now.
go to Launchpad – Utility – Activity Monitor – Force Exit all Dropbox Instances
go to Settings – Security & Privacy ( Give Dropbox permissions in the following areas)
- Accessibility – unlock and select Dropbox app
- Full Disk Access unlock and select Dropbox app
Hope the above resolves the issue for you.
IT WORKED!
THAT WAS IT!
Not sure what 'that' was but that worked.
I have crossed paths with a Genius - without having to go to the Genus Bar. lol
Thank you so much.
- Glad that worked for you!
It worked! Thank you so much
THANK YOU VERY MUCH. IT WORKED FOR ME TOO
