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amiralin's avatar
amiralin
Helpful | Level 6
5 years ago
Solved

Couldn't Start Dropbox - macOS Monterey

After installing the new macOS Monterey I am getting the below error  Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also c...
desktop
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Setting up the apps
  • Jay's avatar
    Jay
    5 years ago

    Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.

     

    The following steps should help to resolve this behavior:
     

    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select "System Preferences..."
    3. Then "Security & Privacy"
    4. Select the Privacy tab
    5. Select "Full Disk Access"
    6. Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
    7. Repeat these steps under 'Files and Folders' and 'Accessibility'
    8. Once you've completed this, please attempt to restart the Dropbox desktop app


    If need be, a reboot of the Mac itself would also help. 

amiralin's avatar
amiralin
Helpful | Level 6
5 years ago
Glad that worked for you!
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Oh, Tom, I thought you had already tried those steps (from the hyperlinked article in my previous response in this thread) and they didn't help.

So happy they worked for you, though, and big a thanks to amiralin!

If you need anything else, make sure to give us a shout!
  • maraslav's avatar
    maraslav
    New member | Level 2
    5 years ago

    Hi Hannah

     

    I'm having a problem where dropbox app quits unexpectedly now that I've upgraded to Monterey 12.01.

     

    I can't see the steps you are referring to in your post above. Please can you advise how I can go about rectifying this issue.

     

    Thanks

    Matt

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