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amiralin's avatar
amiralin
Helpful | Level 6
5 years ago
Solved

Couldn't Start Dropbox - macOS Monterey

After installing the new macOS Monterey I am getting the below error  Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also c...
desktop
Error Messages
Setting up the apps
  • Jay's avatar
    Jay
    5 years ago

    Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.

     

    The following steps should help to resolve this behavior:
     

    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select "System Preferences..."
    3. Then "Security & Privacy"
    4. Select the Privacy tab
    5. Select "Full Disk Access"
    6. Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
    7. Repeat these steps under 'Files and Folders' and 'Accessibility'
    8. Once you've completed this, please attempt to restart the Dropbox desktop app


    If need be, a reboot of the Mac itself would also help. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey thiagojcsoares, thanks for posting on our Community!

Are you getting any error messages, like a 'couldn't start Dropbox' pop-up?

If so, can you please copy the error log from the .txt file on the error message in your next reply, so I can check it out?

Thanks!
chzeo's avatar
chzeo
New member | Level 2
5 years ago

I'm having the same problem.  Error message simply states "Dropbox unexpectedly quit".

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