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Couldn't Start Dropbox - macOS Monterey
After installing the new macOS Monterey I am getting the below error
Couldn't start Dropbox
This is usually because of a permissions error. Storing your home folder on a network share can also c...
Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
The following steps should help to resolve this behavior:
- Click on the Apple icon in the top left hand corner of your screen
- Select "System Preferences..."
- Then "Security & Privacy"
- Select the Privacy tab
- Select "Full Disk Access"
- Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
- Repeat these steps under 'Files and Folders' and 'Accessibility'
- Once you've completed this, please attempt to restart the Dropbox desktop app
If need be, a reboot of the Mac itself would also help.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey thiagojcsoares, thanks for posting on our Community!
Are you getting any error messages, like a 'couldn't start Dropbox' pop-up?
If so, can you please copy the error log from the .txt file on the error message in your next reply, so I can check it out?
Thanks!
Are you getting any error messages, like a 'couldn't start Dropbox' pop-up?
If so, can you please copy the error log from the .txt file on the error message in your next reply, so I can check it out?
Thanks!
I was able so solve it by performing an advanced-reinstall. For it to work properly, I had to rename my remaining dropbox folder after uninstalling the app (I did it between steps 2.2 and 3). Once the installation was complete, a new folder was created and synched. I then deleted the old renamed folder.
I received a new M1 MacBook Air yesterday. After I transferred my data from my 6-year old Intel MacBook, I was prompted to upgrade my new MacBook Air to Monterey. After the upgrade, it's running Monterey 12.01. During the installation I got a message that the Dropbox app wasn't supported, and indeed it was evidently automatically removed from the Applications folder. The Dropbox app was totally up to date before the transfer. What the heck happened?
Let me add some later info. I told Duck DuckGo to find me a Dropbox download site; it found yours and I downloaded the app installer. The installer ran without complaint and left the Dropbox app inside the Applications folder. It opened but would not sync. I adjusted permissions using info acquired here, but also found an "error" indicating I was required to upgrade if I wanted to sync among more than 3 devices. That puzzled me until I figured out that though I'd already wiped my old Intel MacBook, Dropbox thought it was still alive, so I now had four devices. Just a little poking around found a device list in Dropbox, where I could check (or uncheck) a box and remove the old computer from the sync list, making Dropbox happy again. Whew.
