Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Couldn't Start Dropbox - macOS Monterey
After installing the new macOS Monterey I am getting the below error
Couldn't start Dropbox
This is usually because of a permissions error. Storing your home folder on a network share can also c...
Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
The following steps should help to resolve this behavior:
- Click on the Apple icon in the top left hand corner of your screen
- Select "System Preferences..."
- Then "Security & Privacy"
- Select the Privacy tab
- Select "Full Disk Access"
- Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
- Repeat these steps under 'Files and Folders' and 'Accessibility'
- Once you've completed this, please attempt to restart the Dropbox desktop app
If need be, a reboot of the Mac itself would also help.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey thiagojcsoares, thanks for posting on our Community!
Are you getting any error messages, like a 'couldn't start Dropbox' pop-up?
If so, can you please copy the error log from the .txt file on the error message in your next reply, so I can check it out?
Thanks!
Are you getting any error messages, like a 'couldn't start Dropbox' pop-up?
If so, can you please copy the error log from the .txt file on the error message in your next reply, so I can check it out?
Thanks!
Same issue. I've been running macOS 12.1 Beta version Beta (21C5021h) and Dropbox seamlessly until 11-4-2021. I have the error message as follows:
bn.BUILD_KEY: Dropbox
bn.VERSION: 134.4.4115
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 651eab8d-6f86-577c-98ed-5bf139ca27ff
pid: 542
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='iMac2019', pw_passwd='********',
pw_uid=503, pw_gid=20, pw_gecos='iMac2019', pw_dir='/Users/iMac2019',
pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='iMac2019',
pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='iMac2019',
pw_dir='/Users/iMac2019', pw_shell='/bin/zsh')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*',
gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*',
gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/iMac2019'
appdata: '/Users/iMac2019/.dropbox/instance1'
real_path='/Users/iMac2019/.dropbox/instance1'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
dropbox_path: '/Users/iMac2019/Dropbox'
real_path='/Users/iMac2019/Dropbox'
mode=0o40700 uid=503 gid=20
parent mode=0o40707 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/
Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/pythonpackages.
zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/
Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/bb/cr93t541261cqds07dw5fqpm0000gq/T'
real_path='/private/var/folders/bb/
cr93t541261cqds07dw5fqpm0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 816, in wrapper
File "dropbox/client/main.pyc", line 6537, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6070, in
_init_components_for_account
File "dropbox/client/main.pyc", line 5994, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in
make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc",
line 278, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/
modern_client.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/
base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/
in_proc.pyc", line 209, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/
in_proc.pyc", line 512, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133,
in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in
nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing
filesystem |>> Marking Nucleus cache directory as ignored |>> Writing
to xattr |>> fsetxattr syscall: write_xattr |>> Permission denied
Thanx
