Forum Discussion

bernardomm's avatar
bernardomm
Explorer | Level 3
4 years ago
Solved

DB Passwords not syncing

When i add a new login/password from a website throug google chrome in a PC (using chrome addon), this info does not sync with my android app.   How can i force syncing between Chrome addon and A...
Dropbox Passwords
Setting up the apps
  • Jay's avatar
    Jay
    4 years ago
    Hi bernardomm, I'd recommend getting in contact with the support team directly for further assistance.

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi bernardomm, let's see what we can find on this!

Can you try to close and re-open the Dropbox Passwords app on your device?

 

Steps to fully closing an Android app: https://support.google.com/android/answer/9079646

When you re-open the app, are your passwords now synced?

Let me know!

  • bernardomm's avatar
    bernardomm
    Explorer | Level 3
    4 years ago
    Megan, thanks for the reply.

    I've done this several times with no success.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hi there, bernardomm!

      Can you try adding a password on multiple devices and seeing if any of your passwords sync? This can help you determine whether the syncing issue is limited to one of your devices.

      For example, if your passwords sync between two devices but not a third, we can isolate the issue to the third device.
      • bernardomm's avatar
        bernardomm
        Explorer | Level 3
        4 years ago

        I use DB passwords on two devices.

         

        On my smartphone, i´ve noticed now that he isn´t connected to a computer (Configurations > Connect to a Device).

        When i click "Continue", to connect to another device, i get a message "Ops, Found an error. Try again later".

         

        How can i connect my android to another device?

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