Forum Discussion

Redche123's avatar
Redche123
Explorer | Level 4
6 years ago

desktop app doesn't open app, but explorer - windows 10

I have a new laptop (Windows 10), and have downloaded dropbox from the website.  Dropbox appears on startup menu and i have pinned to taskbar.  On attempting to open the app, File Explorer opens, not...
desktop
Setting up the apps
windows
GustavoFK's avatar
GustavoFK
New member | Level 2
6 years ago

Hi Redche, 

I'm having the same problem you had, would you please explain me better how did you change this configuration on preferences on reinstall? It was before you complete the installation? Because I can't open no preferences window with dropbox only at explorer.. still quite lost here.. thank you!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey GustavoFK, thanks for joining us here!

 

You can change this preference from the desktop app preferences without needing to reinstall the desktop app.

 

To access the preferences, you'll need to click the Dropbox icon in your system tray near the time and date display on your computer as shown below:

Dropbox icon in system tray

Once you click this icon, you can click the profile pic/initials icon in the top right of the small window, then choose "Preferences" from the menu. From the "General" tab, you can choose where to open your folders in, either the app or your File Explorer.

 

Let me know how it goes!

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