Forum Discussion

CP16's avatar
CP16
Explorer | Level 3
2 years ago

Desktop app error when using the app, and can't sync.

it keeps telling me cant sync and syncing is turned on all the settings than this popped up after numerous installs and reinstalls and it wont work!     bn.BUILD_KEY: Dropbox bn.VERSION: 195.4...
desktop
Error Messages
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey CP16, I'd be happy to help!

 

The error you are encountering should be temporary and should be fixed by a simple restart of the Dropbox desktop app.


If Dropbox is still running, make sure to stop Dropbox by clicking on the Dropbox icon in the menu bar.

 

Then click on your profile picture or initials, then Click Quit.


To restart: Restart Dropbox by double-clicking on the Dropbox icon in the Application folder. 

 

Keep me posted, on the results!

CP16's avatar
CP16
Explorer | Level 3
2 years ago

this isn't working, I tried it numerous times, I have even downloaded and redownloaded-

it tells me db cant sync but all syncing is on for db. then this goes in circles.

 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!