Forum Discussion

CP16's avatar
CP16
Explorer | Level 3
2 years ago

Desktop app error when using the app, and can't sync.

it keeps telling me cant sync and syncing is turned on all the settings than this popped up after numerous installs and reinstalls and it wont work!     bn.BUILD_KEY: Dropbox bn.VERSION: 195.4...
desktop
Error Messages
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey CP16, thanks for letting me know!

 

Since the issue persists, feel free to check whether you have a copy of the Dropbox.app file on your computer in these locations:

 

/Applications
~/Library/Application Support/Dropbox


If you see this file in both locations, delete the file in the second location(~/Library/Application Support/Dropbox).


If you see the file in the second location but not in the first, move the file to the first location(/Applications).


Then, please restart the app once again and if that doesn't work either let me know!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!