Desktop folder no longer backing up after Dropbox backup update

Hi there, ale0805, thanks for letting us know about this. 

Can you give us some more info about the update you mentioned?

A couple screenshots showing the issue, would also be really helpful.

Also, if you hover over the Dropbox icon in your system tray/menu bar, what's the sync status and version of the app?

Let me know and we'll go from there.

The sync status is "synced" in the menu bar. As you can see in the screenshot the desktop folder should be synchronized but instead the folders were suddenly desynchronized and deleted from Dropbox following the update. Two folders that were on the desktop and are currently synchronized have ended up inside the folder marked with the blue arrow.

Thanks for the additional info, ale0805.

If you go to your backups page on dropbox.com, does everything appear as expected? 

Do you see all your backups, or are any files missing there too?

HI,
if I go to my backup page, only the folders present in the "my dropbox file" folder (marked with a blue arrow in the previous screenshots) are synchronized and are present on the page while those present on the desktop are no longer present.

Hi from me too, ale0805! Hope it’s OK to jump in. 

Can you please clarify what kind of update was it that you referred to above? Was it an automatic update of the Dropbox app, or did you take any steps on your end? 

I’m asking because the “My files in Dropbox” folder can be created on your desktop app due to this reason.

Finally, can you send one more screenshot of what you see here?

Good morning,
the update request appeared in the morning when I turned on the computer with a window telling me to update dropbox backup and reassuring me that the files would be temporarily desynchronized but that everything would then be back in order once the update was complete.
I attach two screenshots in which in the first you can see the two synchronized elements, i.e. the external hard disk and the desktop of my PC, in the second you can see that, in fact, the backup is updated because there are files with recent changes. However, the problem is that when I try to access the files on my desktop from another device they are no longer available while those in the my dropbox files folder are also available from another device.

Thanks for the screenshots and the clarification! Are you unable to access those files just from a specific device, or all linked devices in general? Can you clarify the OS of any device(s) on which you can’t access your backup files?

the computer where the files are present is a PC with Windows OS. The files are inaccessible from the two devices I tested, namely an Android smartphone and a laptop with Windows OS.

Hi ale0805, please could you contact the support team directly for them to investigate this further.

I did the same update. Macx OS 14.4.1 Sonoma. I had specific folders on my desktop that were backing up without issue for a year until this update released. The files are still selected for backup but are not syncing. I do believe this was a bad Dropbox Update.