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Medrod's avatar
Medrod
Explorer | Level 4
3 years ago
Solved

Dropbox app is having trouble starting up

I'm trying to set up Dropbox on a new Win 11 machine. I tried using the loader online twice and off line installer. I uninstalled the app each time before trying again. Each time I get the little squ...
desktop
Install
Setting up the apps
windows
  • Megan's avatar
    Megan
    3 years ago

    Hi K M, I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app.

     

    Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version.

     

    You can install the latest, stable version of the app from this page directly. If this doesn't work either, let me know!

Medrod's avatar
Medrod
Explorer | Level 4
3 years ago

One question before I try the Advanced Reinstall. As I mentioned, this is a new computer onto which I am attempting to install s/w that was on my previous computer. This statement, taken from the link you provided, concerns me: "Finally, this process only works when linking to the exact same account that was previously linked to this computer."  That's the problem, no account has been linked to THIS computer.

 

Should I give it a try anyway?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Medrod, yes, I would suggest that you give this one a go. 

 

There is no problem if no account has yet to be linked to the current device. 

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