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DropBox App not opening. Only Finder opens.
I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on th...
I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Daniella1 and aewen, thanks for reaching out to us!
Can you try going to the Dropbox application's preferences and from the 'general' tab, change the 'open folders in' setting to 'Dropbox desktop app' and let me know if it works?
Thanks!
Still can´t get this to work. There´s no option to switch from finder to desktop app under the preferences
- Jay
Hi Achieved Media, could you clarify if you're referring to the old Dropbox desktop application interface, which is no longer available, or just opening the app to view the preferences?
- Hannah
Hey chrismast12, if you right-click on a file and choose to "make (it) available offline" it should stay available for you to access at any time, however thanks for your feedback on this.
I will make sure to pass it along to our team.
Thank you - but I'm referring to making the entire "folder" of my Desktop available offline. I realize I can click on a single file at a time to make it offline, I want the whole Desktop, by default, to be available offline -- like it used to be.
- Jay
Hi chrismast12, are you not able to mark the entire Dropbox folder as available offline on your device?
There is no dropbox folder. It's just a finder window with Dropbox default selected (in favorites column on left side) all of my files listed in their normal finder set of folders.
- Hannah
Hey Chris, if you're using the Dropbox desktop app and you see a Dropbox option in your finder with the Dropbox icon on it, that's your Dropbox folder.
You can make files available offline in that folder, or right-click on the Dropbox folder itself, to make all your Dropbox files available offline.
However, regarding your desktop folder, is it currently backed up through our backup feature?
And do you have any other Dropbox options when you right-click on it?
- Jay
The folder in Finder with the Dropbox icon is your Dropbox folder. The Dropbox desktop application should be visible in the menu bar at the top of the screen near the clock.
This article will tell you where to look for the icon.
Yes - I have the dropbox icon in the menu bar. Within that, I do not know how to set my Desktop as 'sync offline'. Other than that, I only have access to Dropbox through my finder window.
- Jay
If you right click the Dropbox folder in Finder, do you have an option to mark the folder as 'Available offline'?
I have just updated my Mac dropbox app.
So now there is no App, it just opening the dropbox folder? Why is this happening?
How to control my drop box account? there is no icon in the status bar as well.
So bad
