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Forum Discussion

Fuquan's avatar
Fuquan
Explorer | Level 3
4 years ago
Solved

Dropbox application not installing on MacOS Ventura

Hi I recently installed the new Mac OS Ventura on my Macbook pro. As soon as it was all set up, I was told I had to delete my dropbox app because it is corrupt. I, therefore, deleted it, went to th...
desktop
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago

    Hey Fuquan, thanks for bringing this to our attention.

     

    Can you try to install the application from this link and let me know what happens?

     

    Thanks so much!

SPZero's avatar
SPZero
Explorer | Level 3
4 years ago

It won't work for me. When i click on the icon in my menu bar, a box opens and a seres of ble trapesoids move aorund but nothing happens.  I can access dropbox through google, but the icon doesn't work?

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi SPZero, welcome to our Community!

 

Do you still face the same issue? If so, have you tried to re-start your device? It might sound trivial, but can be helpful.

 

Feel free to send me a screenshot of what you see on your end, so I can have visual too.

 

Let me know more!

  • SPZero's avatar
    SPZero
    Explorer | Level 3
    4 years ago

    Megan,

     

    I already responded with the image of the "starting up screen.  Nothing is fixed.  I cant gret it to work.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey SPZero, keep in mind that I can't see the screenshot on my end. Are you sure that you attached it back to me? 

       

      Do you see any errors on your end when trying to open the app?

  • SPZero's avatar
    SPZero
    Explorer | Level 3
    4 years ago

    I sent the screen shot.  I have restarted the mac and nothing changed.  

     

    • SPZero's avatar
      SPZero
      Explorer | Level 3
      3 years ago

      i just updated to Ventura 13.2.1.  I have been unable to get Dropbox to lad properly since upgrading to Ventura.  Apple said it would require an update, so I figured that this new update would solve the problem, but it hasdn't. When I clicked on the Dropbox icon in the top menu bar, which is grayed out, it opens up a dialogue box, in which blue trapezoids move around and around but nothing ever happens.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi SPZero, could you temporarily disable any antivirus or firewalls you may have running on your computer and try again to see if the app behaves the same?

         

        If you still get the same results, please send us a screenshot so that we can have a visual too.

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