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Forum Discussion

Marcocap's avatar
Marcocap
Helpful | Level 6
8 years ago
Solved

Dropbox became very slow and freezes after iOS 12 update

After the update to iOS 12 on my iPhone 7 Dropbox started to behave really bad. It freezes very often, minutes of charging time to just show me a portion of the files in the folder I’m working on. Alr...
Mobile
Setting up the apps
  • DavidZ's avatar
    DavidZ
    8 years ago

    Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.

    The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).

    Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.

Josi B.'s avatar
Josi B.
Helpful | Level 5
8 years ago
I have the same problem on both my iPhones 8 and 6+ on iOS 12.0.1
The app freezes no matter what I’m trying to do on it. And yes I’ve tried all the suggested solutions too :((((
ThorstenWolter's avatar
ThorstenWolter
Helpful | Level 5
8 years ago
I talked to Dropbox team and they known this problem for fixing with next release / patch. Hopefully we don‘t have to wait for this severe 1 issue.
  • AwpDk's avatar
    AwpDk
    Explorer | Level 4
    8 years ago
    Just for reference.... i’m having the same problem.

    I can make maybe 2-4 clicks in my iOS dropbox app before it freezes up. I have cleared cache, reinstalled the app. The problem persists. I hope this can get solved soon :-)
  • ThorstenWolter's avatar
    ThorstenWolter
    Helpful | Level 5
    8 years ago
    We have all exactly the same phenomenon- so dropbox has quickly to react. This is the basic functionality to use Dropbox- unbelievable
  • ThorstenWolter's avatar
    ThorstenWolter
    Helpful | Level 5
    8 years ago
    Also with the Exl dropbox released buy today the major incident still exist - hang up after a few user actions. Very terrible!!!!!!!

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