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maafatword
1 month agoExplorer | Level 3
The Dropbox app throws a startup error on MacOS 13.7.1.
After about 15 years using Dropbox on my iMac (now with OS Ventura 13.7.1), for the first time it is giving me an error message right after it starts up. It immediately closes after an error.
Tried rebooting the iMac multiple times already, and did a reinstall downloading the lastest version from Dropbox website, nothing worked.
Important information: nothing changed on my MacOS install in the last few days to provoke this kind of behavior from Dropbox app. Nothing changed on my personal home network, neither on my firewall and no new routers/modem, no new network settings to create this problem. Didnt install any new app on my iMac lately that could have affected Dropbox install.
I would greatly appreciate if someone could PLEASE help me solve this. Im really lost, cause Dropbox has been working perfectly for me on both my Windows and Mac machines for over 10 years now!!
Heres the error message:
This pops up one or two seconds after the Dropbox icon appears on the top bar. After the error message appears, Dropbox freezes and I cant even access the settings option to try some solution. The app closes right after i click on "OK".
Here´s the transcription of the error log file the above message box gives me:
Any HELP, please???
4 Replies
- Nancy1 month ago
Dropbox Community Moderator
Thanks for posting on our forum today, maafatword! Welcome aboard.
Can you try an advanced reinstall next and let me know what results you get after that?
Keep me in the loop.
- maafatword1 month agoExplorer | Level 3
Thank you very much for your quick reply!
I have no idea what is an Advanced Reintall on a Mac OS. Is that even possible? Can you please elaborate a little on the suggestion?
Thanks!!
- Nancy1 month ago
Dropbox Community Moderator
Hey maafatword! You can follow the steps I hyperlinked above to perform an advanced reinstall on your Mac device (alternatively, you can also click on this link for a step-by-step guide).
- Megan1 month ago
Dropbox Community Moderator
Hey maafatword!
Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.
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