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Marcocap's avatar
Marcocap
Helpful | Level 6
8 years ago
Solved

Dropbox became very slow and freezes after iOS 12 update

After the update to iOS 12 on my iPhone 7 Dropbox started to behave really bad. It freezes very often, minutes of charging time to just show me a portion of the files in the folder Iā€™m working on. Alr...
Mobile
Setting up the apps
  • DavidZ's avatar
    DavidZ
    8 years ago

    Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.

    The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).

    Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.

Josi B.'s avatar
Josi B.
Helpful | Level 5
8 years ago
Hi Jay, by freezing I mean the usual ā€˜stops respondingā€™ to any and all clicks. Not when it first boots up. Happens mostly when I click on ā€˜Search your filesā€™ at the top of the Home page, also when trying to change my file order in Files from Name to Modified, for example.
Also it doesnā€™t finish uploading my photos (yes I stay on that page) and only about the last 40 or so show, all previous ones are blank.
And Iā€™ve done all the suggested fixes. Quite frustrating.
tominmt's avatar
tominmt
Helpful | Level 5
8 years ago

I experience the exact problem in Dropbox app.  It seems to have started when iOS 12 was downloaded onto my iPad Mini 4.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Hey there fellas!

    I just wanted to update you and let you know our team is aware and still working on this, we'll get back to you as soon as we have more information.

    Thanks again for flagging this with us in such a timely fashion - most appreciated. 

    Cheers! 

    • Josi B.'s avatar
      Josi B.
      Helpful | Level 5
      8 years ago
      Ok thanks Walter, I hope they hurry up now because this is getting ridiculous, itā€™s been more than a week.
      The iPhone app still doesnā€™t work on my 8 and my 6+ after trying ALL the suggested fixes.
      AND now the app doesnā€™t work on my iPad Mini Retina 2 either. Also on IOS 12.0.1 and after updating to your latest ipad app version. Pretty fed up.

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